www.blackcolour.com is operated by BLACK COLOUR ApS, registered at:
BLACK COLOUR ApS
Håndværkervej 2, 9560 Hadsund
Denmark
CVR No. 32563546
If you experience any issues with our website or orders placed online, you can always contact our customer service:
Tel.: +45 4445 4646 – opening hours are Monday to Friday, 09:00–15:00.
Email: contact@blackcolour.dk
We always do our best to respond to your inquiry as quickly as possible and aim to reply within 24 hours, excluding weekends, holidays, and public holidays.
www.blackcolour.com is open 24/7, allowing you to shop almost anytime. Occasionally, the shop may be down for maintenance. Online purchases can only be made when the shop is open and available.
To shop at www.blackcolour.com you must be 18 or older and have a valid credit card that we accept. If you are under 18, you may still purchase items with the consent of your legal guardian or otherwise have a legal right to make the purchase.
When shopping, your selected items will appear in your “shopping cart.” You can review and edit the cart contents at any time. Shipping costs are calculated before payment. After completing your order, a confirmation will be sent to your email address. Please check your spam folder if you do not see it in your inbox.
Orders are processed in the order they are received.
If an item is out of stock unexpectedly, we will contact you by phone or email and reserve the right to cancel your order.
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As a customer of BLACK COLOUR ApS, we accept the following payment methods:
- Visa
- Mastercard
- Maestro
- MobilePay
Payment will be charged when your order is dispatched from our warehouse.
All prices in the webshop include 25% VAT.
If paying by credit card, you will be asked to enter the 3-digit security code from the back of your card. This is required to complete the payment and ensure a high level of security. Other similar security measures may also apply.
BLACK COLOUR ApS uses a secure payment server that encrypts all information with SSL (Secure Socket Layers), ensuring your data is safe and cannot be read by third parties.
A gift card from www.blackcolour.com makes a fantastic present. Choose the amount, and we will send an e-gift card to your email, which you can forward or print.
Terms of use:
- Gift cards can be used like payment cards on Black Colour’s webshop.
- We are not responsible for lost gift cards or cards whose 3-year validity has expired.
Can I use multiple gift cards in one order?
Yes. Simply enter each code in the gift card/promo code field at checkout.
Can I use less than the full value of a gift card?
Yes, the remaining balance stays on the card for future purchases.
Can I use a discount code with a gift card?
Yes, unless stated otherwise in the promotion. Just enter each code in the gift card/promo code field.
Can I use a discount code when purchasing a gift card?
No, gift cards must be purchased at full price.
How long is my gift card valid?
Gift cards expire three years from the date of issue.
Questions?
Contact our customer service at contact@blackcolour.dk or +45 44 45 46 46.
We treat your personal data confidentially. Please read our Privacy Policy to learn how we use the personal information you provide during the ordering process and your general use of the Website.
You are always welcome to contact our Customer Service if you have any complaints about a product you purchased from us. Our Customer Service can be reached by phone, email, or regular mail. You can find the contact details above.
You can use the EU Commission’s online complaint portal, particularly relevant if you reside in a EU country. You can file your complaint via this link: http://ec.europa.eu/odr. When submitting a complaint, please use our email address: contact@blackcolour.dk.
Purchases made on blackcolour.com are governed by Danish law. Any disputes are to be settled by the ordinary Danish courts.
Download your withdrawal form here.
All our packages are insured and come with a GLS track and trace number. When your order is shipped, you will receive a tracking number so you can follow your package.
All our packages can be tracked in case any issues arise. The goods are insured during shipping. Upon receiving your package, please check the contents. If the package or its contents are damaged upon delivery, you must report this to GLS immediately. Black Colour is not responsible for items that are damaged during transport.
Shipping with GLS track and trace for a price of 7 Euro.
We ship all orders within 1 or 2 days, except on bank holidays, weekends and vacations. Delivery time will depend on the country to which the package must be sent.
